NISSANCONNECT SERVICES APP

Take out your phone and get in your car! Then follow these simple steps to start using your connected services.

NISSANCONNECT SERVICES APP

Take out your phone and get in your car! Then follow these simple steps to start using your connected services.

NISSANCONNECT SERVICES APP

Take out your phone and get in your car! Then follow these simple steps to start using your connected services.

Step 1

Download

Download the NissanConnect Services app to your smartphone like you would for any other app from your App Store or Google Play Store.

Download from the Apple App Store

Download from Google Play Store

Step 2

Sign-in or register

Create a NissanConnect Services account in the app, or sign in if you already have one.

Step 3

Enter your vehicle identification number (VIN) in the app

You will find your 17-digit VIN on your Vehicle Registration Certificate, or from the outside of your car by looking on the corner of the dashboard that meets the windscreen on the passenger's side of your vehicle. For All-New X-Trail you can find it in the sill of the driver’s door frame.

Step 4

Get the pairing code from your in-car screen

For ARIYA, Qashqai (production from June 2022) & All-New X-Trail Turn on your infotainment system and from the homepage, select: All Apps widget > NissanConnect Services > Information Channels > Account Information > Car Pairing Code. If the ‘Account information’ folder does not appear go to ‘Edit Channel List’ and choose ‘Yes.’ Then navigate back to the "Account information" page.

For Juke, LEAF, Qashqai (production before June 2022) & Navara : Turn on your infotainment system and from the homepage, select: Info > NissanConnect Services > Information Channels > Account Information > Car Pairing Code. If the ‘Account information’ folder does not appear go to ‘Edit Channel List’ and choose ‘Yes.’ Then navigate back to the "Account information" page.

Step 5

Enter your pairing code to the app

Return to the app and enter the pairing code. It will confirm that your services are being activated. As soon as it’s done, you’re good to go. Happy connected driving!

Need help?

Get in touch

Reach us any time on 0330 123 1231, chat with us on our site or simply fill in a contact form if you want a reply via email.

Chat with us now

Fill in the contact form

All your questions answered

What is the minimum software version required for android / apple phones in order for the app to work correctly?

NissanConnect Services works with:

Any iPhone, iPad or iPod Touch on iOS 11.0 or above.
Any Android device on Android 4.3 and up.

WHY ISN’T MY VEHICLE IDENTIFICATION NUMBER (VIN) BEING ACCEPTED?

Check your vehicle is compatible with this app via the website. Please also check the capitalisation of the VIN you have entered and that the character ‘0’ (number) hasn't been entered instead of ‘O’ (letter) or vice versa.

Please also ensure there are no spaces or symbols, as these will not be recognised.

What can I do if I am unable to create a user account?

Please follow the check list below if you are encountering any problems during registration:

Have you already created a NissanConnect Services user account? If this is the case, you cannot register again using the same email address. Just click the "Forgot your password?" button to receive a new password and log back in.
Is the spelling of your email address correct? (Please check for any spaces or missing letter.)
Have all fields been completed fully?
Is your password correct?

If you're still experiencing problems this could be because the vehicle is registered to a previous user - customer service can help with these. To contact customer service, please call 0330 123 1231

I have bought a used Nissan, how can I activate the services?

If you have bought a used Nissan, you can follow the same pairing process as a new car.
If you keep receiving errors, your vehicle is probably still paired to the
account of the previous owner. To solve this issue, you can:

Contact the previous owner and ask them to unlink the car from their account
Contact the customer support center at 0330 123 1231

I would like to sell my vehicle. How do I delete my data?

You can perform a remote data wipe directly from the app:

Click on the profile button displayed on the homepage
Click on your vehicle (e.g. JUKE, LEAF, …)
Browse down the page and click on "Remove Vehicle Data"

After confirming and restarting the vehicle , all historical data of your vehicle will be removed. This includes items such as previous destinations, radio presets and so on...
Make sure you Deactivate your services by pressing Deactivate and then Unlink your vehicle from App after

Can the NissanConnect Services App be used in conjuction with more than one vehicle?

Yes, you can add an unlimited number of vehicles to your NissanConnect Services
account.

You can add additional vehicles by clicking on the top left side of your screen, on your current vehicle name ('JUKE','LEAF',...) and then on 'Add a vehicle'.

A vehicle can be associated only with one account at the time.

How do I switch between vehicles if I have more than one in the NissanConnect Services App?

Switching vehicles can be done from your NissanConnect Services app homepage.

On the top left side of your app, click on the vehicle name (e.g. JUKE, LEAF, NAVARA, ...) A list will appear of all the cars currently added to your account.

What services can I deactivate and how?

You can deactivate your connected services by browsing to the profile page, selecting the vehicle you wish to deactivate's name and finally selecting 'Deactivate'.

Please note you can not deactivate features individually, use of this function will lead to all NissanConnect features being deactivated.

Explore all FAQs

The feature responsiveness and use can be impacted when car is receiving a bad signal. For optimal use, please make sure your car is under good network coverage.

To use NissanConnect services you need a smartphone with compatible iOS or Android operating system and a SIM card with data option from a mobile service provider. Download the free NissanConnect Services app and create a username and password. Connect your smartphone with your vehicle equipped with NissanConnect Services by logging in using your username and password. All services are subject to mobile network coverage. The use of “In-Car WiFI” is made possible via an integrated wireless internet connection. Data packets are obtained via our roaming partner and in accordance with their terms and conditions. “In-Car WiFi” is available for an additional charge on subscription within the NissanConnect Services app. For further information, please contact your local Nissan dealer

Note that it can take up to 24 hours for your services to be activated.